I STILL get the following messages when attempting to install Fast-Flex Plus:
Run-time error '401'.
locate your word processor!
A: Please answer the following questions and take the steps prescribed below:
Do you have Microsoft Word (or Microsoft Office) already installed and working
on your C: Drive? (Note: if you do not have MS Word on your C: drive, Fast-Flex Plus will attempt to find and
use WordPad instead.) It is OK to use a different word processor than WORD, but you must manually tell Fast-Flex Plus
what it is. See next section about creating the .WPX" file with the location of YOUR word processing software.
Are you doing a default ("No questions asked") installation?
If No - Please make certain that the folder where you are installing
Fast-Flex Plus on your computer or network has sufficient read/write access rights. Right-click this folder using Windows
Explorer and then click Properties and then Security. Give full read/write access. After giving full read/write
access, re-install the Fast-Flex Plus software.
Yes - Do you get far enough along with the installation to see a "Flexing Arm" Title screen for Fast-Flex Plus?
(It should appear automatically once the installation
completes. When it does appear, you must be patient and wait for it to move on to the company selection screen. While you
are waiting for it to move on, it is doing a one-time search for your word processor. When found, it automatically starts
In your Fast-Flex Plus "program
folder" (C:\Program Files\FFPRO4 or C:\Program Files (x86)\FFPRO4, if you used
the "No questions asked" installation) there should exist a small file that ends in ".WPX" (probably named
FFP_OUT.WPX). Can you find this file with Windows Explorer?
If Yes - Use Windows (or File) Explorer to delete it. Now
Exit Explorer and restart Fast-Flex Plus. Please be patient while we search your hard drive for a compatible word processor.
If No - Use Notepad to create
a file that contains just one line, similar to the one below (with quotation marks included):
"C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE"
Save file as: C:\Program Files\FFPRO4\FFP_OUT.WPX
or C:\Program Files (x86)\FFPRO4\FFP_OUT.WPX, depending
on your version of Windows
Note: Your line of text in this file
might be different depending on the location of WINWORD.EXE or WORDPAD.EXE on your computer. Use Windows file search utility
to locate either WINWORD.EXE or WORDPAD.EXE on your C: drive.
5. If all above fails, have you tried
installing Fast-Flex Plus on a different computer? Do you get the same results?
Occassionally we have heard about a "STAMIN32.DLL" error or some other mysterious problem. (*.DLLs required
by Fast-Flex Plus are installed in the C:\Windows\system32 folder.) Be certain your C:\Windows\System32 folder is not write
protected! One easy thing to try is to install Fast-Flex Plus to a different computer to validate that it works. Then try
to determine the differences in the two computer systems. Fast-Flex Plus writes its installation files to only the Windows\Temp
and Windows\System32 folders and to the C:\Program Files\FFPRO4 or C:\Program Files (x86)\FFPRO4 folder
that it creates. Please be certain that your computer is not "locked down" to the point that files cannot be added
to these locations.
Please feel free to contact us if this does not solve your installation problems, and we will do our best to help!
Please include answers to all of the questions above in your correspondence.