PRODUCT SUPPORT AND UPDATES
Q. How do I receive Fast-Flex Plus support and software updates, or answers to my
“flex plan” questions, now and in the future?
A.
What we DO for Product Support:
E-mail and phone product support
for Fast-Flex Plus (our software for pre-tax benefit plan administration) is no longer available. Updates to the Fast-Flex
Plus software will no longer be made. However, we do provide several “instant”
self-help avenues to answer your questions:
Our “Frequently
Asked Questions” on this website have answers to virtually every question (there aren’t that many) that we have
been asked in 20 years of operation. Before contacting us, please save yourself some time and the cost
of a phone call by referring to the F.A.Q. link, above, for answers to questions about both our company
and our products.
Answers to specific Fast-Flex Plus operational
questions are best provided by:
- Reading
the Operator’s Manual end-to-end before beginning your flex plan administration.
- Pressing the “F1” key within Fast-Flex Plus for context-sensitive help
- Using the built-in “hover help” by placing the mouse cursor over the Fast-Flex
Plus field labels on most form screens
- Referring to the “Frequently
Asked Questions” at this website for updates to the manual and supplemental information specific to Fast-Flex Plus.
Fast-Flex Plus is free for you to download, try, and continue to
enjoy if it fits your needs. We offer a no-cost, no-obligation, 90-day trial of Fast-Flex Plus, in order to provide
you with a good test of its reliability and usefulness. Our experience is that once Fast-Flex Plus is installed and you make it through the “Paycheck Withholding/Reimbursement
Request/Reimbursement Check Printing“ cycle, requests for support are rare.
We see no reason that the software will not function well for many years to come.
